FAQ
Browse common questions about deposits, withdrawals, bonuses and account verification.
Frequently Asked Questions
Go to your account settings and upload a valid photo ID and a recent utility bill or bank statement. Verification is usually completed within 24 hours.
E-wallet and crypto withdrawals are processed within 24 hours. Card withdrawals may take 1 to 3 business days depending on your bank.
Check that you met the minimum deposit requirement and that you opted in to the promotion before depositing. If the issue persists, contact live chat.
Yes. Visit the responsible gaming section of your account settings to set daily, weekly or monthly deposit limits.
Contact support via live chat or email and request account closure. You can also request a self-exclusion period through the responsible gaming settings.
We accept Australian dollars (AU$) as the primary currency. Cryptocurrency deposits in BTC, ETH and LTC are converted at the current market rate.
